Terms and Conditions

These terms of use are applicable to HeyCarter (Pty) Ltd and its subsidiary companies

By using our sites and app you accept these terms

By accessing or using this website, any of its pages and/or any of the services referenced herein, or our app, you accept and agree to be bound by the Terms of Use set forth below. If you do not agree to these terms, you must not use our sites or app.

There are other terms that may apply to you

Your use of certain materials and features of our websites or app and/or the services may be subject to additional terms and conditions which are incorporated herein by reference (specifically our privacy policy and cookie policy) and become part of the Terms of Use. By using those materials and features, you also agree to be bound by such additional terms and conditions. Unless explicitly stated otherwise, any new features that augment or enhance our current services shall be subject to the Terms of Use.

This website is controlled and operated by HeyCarter (Pty) Ltd from its offices within South Africa. HeyCarter (Pty) Ltd makes no representation that information or materials available on this website are appropriate or available for use in other locations, and access to this website from territories where its contents are illegal is prohibited. Those who choose to access this website from other locations do so at their own initiative and are responsible for compliance with applicable local laws.

How we expect you to act

You are authorized by HeyCarter (Pty) Ltd to access and use the services, including the information on our websites and app, solely for your personal, non-commercial use provided that you are at least 18 years of age. The information and materials displayed on our websites and app may not otherwise be copied, transmitted, displayed, distributed, downloaded, licensed, modified, published, posted, reproduced, used, sold, transmitted, used to create a derivative work, or otherwise used for commercial or public purposes without HeyCarter’s (Pty) Ltd express prior written consent. Any use of data mining, robots or similar data gathering or extraction tools or processes in connection with this website, and any reproduction or circumvention of the navigational structure or presentation of this website or its content, is strictly prohibited. You agree not to use the services, including our websites and app, for any unlawful purpose.

We may make changes to these terms

We amend these terms from time to time. Every time you wish to use our sites, please check these terms to ensure you understand the terms that apply at that time.

We may make changes to our site

We may update and change our sites from time to time. We will try to give you reasonable notice of any major changes.

We may suspend or withdraw our sites/app

Our sites are made available free of charge.

We do not guarantee that our sites or app, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our sites for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.

You are also responsible for ensuring that all persons who access our sites through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

You must keep your account details safe

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.

If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at [email protected]

Receiving offers on our sites from our dealer partners

We enable car dealers to provide you with offers for the sale or lease of cars through our sites and app (“Offers”). If you decide to buy or lease a car from a car dealer, you will be entering into an agreement with that dealer. We are not a party to that agreement.

By showing an Offer to you through our sites or app, the dealer is not committed to sell or lease a car for that price, and by viewing or accepting an Offer through our sites or app, you are not committed to buying or leasing a car from that dealer.

We cannot guarantee that you will receive any Offers, or whether any Offers will be issued.

We are not obliged to review Offers, but may do so as part of our ongoing commitment to customer service or if you ask us to. We, or the dealer, may choose to edit or remove Offers at any time.

How you may use material on our sites

We are the owner or the licensee of all intellectual property rights in our sites, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our sites for your personal use and you may draw the attention of others within your organisation to content posted on our sites.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our sites must always be acknowledged.

You must not use any part of the content on our sites for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our sites in breach of these terms of use, your right to use our sites will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

Do not rely on information on these sites

The content on our sites is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our sites.

Although we make reasonable efforts to update the information on our sites, we make no representations, warranties or guarantees, whether express or implied, that the content on our sites is accurate, complete or up to date.

We are not responsible for websites we link to

Where our sites contain links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.

We have no control over the contents of those sites or resources.

Our responsibility for loss or damage suffered by you

If you are a business or consumer user:
• We exclude all implied conditions, warranties, representations or other terms that may apply to our sites or any content on it.
• We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
     • use of, or inability to use, our sites; or
     • use of or reliance on any content displayed on our sites.
• In particular, we will not be liable for:
     • loss of profits, sales, business, or revenue;
     • business interruption;
     • loss of anticipated savings;
     • loss of business opportunity, goodwill or reputation; or
     • any indirect or consequential loss or damage.
If you are a consumer user:
• Please note that we only provide our sites for domestic and private use. You agree not to use our sites for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

How we may use your personal information

HeyCarter Pty (Ltd) is committed to respecting your privacy and protecting your personally identifiable information. HeyCarter Pty (Ltd) account data and certain other information about you and that you enter and/or we collect through your use of our websites or app are subject to the HeyCarter Privacy Policy. You understand that through your use of our services, including our websites and app, you consent to the collection and use (as set forth in the HeyCarter Pty (Ltd) Privacy Policy) of this information. Please review our Privacy Policy for further information on our data collection and use practices.

We are not responsible for viruses and you must not introduce them

We do not guarantee that our sites will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform to access our sites. You should use your own virus protection software.

You must not misuse our sites by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our sites, the server on which our sites are stored or any server, computer or database connected to our sites. You must not attack our sites via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990 or relevant local laws. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our sites will cease immediately.

Which country's laws apply to any disputes?

If you are a consumer or business, please note that these terms of use, their subject matter and their formation, are be governed by and construed in accordance with the laws of Johannesburg, Gauteng, 2196, South Africa. You and we both agree that the courts of Gauteng, South Africa will have exclusive jurisdiction

Our trade marks are registered

You are not permitted to use HeyCarter Pty (Ltd) and our subsidiaries trademarks without our approval.

Please see our company policies below.

Please contact us by emailing [email protected] if you require more information.

Carter Treating Clients Fairly Policy

Carter Complaints Procedure

Carter Conflict of Interest, Fraud, Corruption, Theft and Maladministration policy